eBay Buyer Protection

If your item isn't as described or doesn't arrive, contact the seller first. Give them a chance to make things right for you. Our customer support specialists are here to help. Just send us an email or call us to open a case. We're available from 5:00 AM–10:00 PM Pacific Standard Time (PST), every day. Contact us. We will contact the seller on your behalf and ask them to resolve the issue. After 7 days, we'll ask you how it is going with the seller. If you tell us that the problem cannot be resolved between you and the seller, and your claim qualifies for and is covered by eBay Buyer Protection, eBay will refund your purchase price plus original shipping into your PayPal account.  Terms and Conditions of eBay Buyer Protection/Full Details

Frequently asked questions

What does eBay Buyer Protection cover?

eBay Buyer Protection covers items purchased on eBay with eligible payment methods that are not received or not as described in the listing. Some purchases are not covered, including prohibited or restricted items and items listed or that should be listed in the Motors (except for Parts and Accessories) and Real Estate categories. Most Business and Industrial categories are covered by eBay Buyer Protection. Remember, eBay Buyer Protection doesn't cover fraudulent charges or buyer remorse. Also, items must be purchased on the U.S. eBay.com website to qualify for eBay Buyer Protection coverage, and are covered for 45 days from the date of payment. Purchases made on Half.com and classified listings on eBay.com are not covered.

What happened to PayPal Buyer Protection?

PayPal Buyer Protection on eBay existed only for eBay customers who paid for their purchases through a PayPal account. Now purchase protection and issue resolution for your eBay purchases will be managed by eBay, for all eligible payment methods. 

With eBay Buyer Protection, buyers will receive coverage for the purchase price of the item, plus original shipping. eBay Buyer Protection also introduces a new, streamlined process for customer service, so you can get help quickly either on the phone or online.

How does this program benefit sellers?

eBay Buyer Protection makes it easier for buyers and sellers to resolve issues with a new, streamlined process for customer assistance. We encourage buyers to work directly with sellers before opening a case because this is often the fastest and easiest way to resolve problems.

The new system also makes it easy for sellers to give their information to eBay. Sellers can always contact our customer support specialists to discuss their case 7 days a week, between 5:00 AM – 10:00 PM Pacific Standard Time (PST). 

Do I need to send the item back to the seller?

If you have opened an item not as described case for a purchase covered by eBay Buyer Protection, then you must send the item back to the seller. You must also provide eBay with the shipping tracking number in order to receive a refund into your PayPal account.

Link from http://pages.ebay.com/coverage/index.html?_trksid=p3907.m543

原文 - http://pages.ebay.com/coverage/index.html?_trksid=p3907.m543