 | |  |
| | | If your item hasn't arrived or isn't as described, contact the seller first. Give them a chance to make things right for you. |
 |
 | |  |
| | | Our customer support specialists are here to help. Just contact us if your item hasn't arrived or isn't as described to open a case. We're available from 5:00 AM-10:00 PM Pacific Standard Time (PST), every day. |
|
 | |  |
| | | We'll contact the seller and ask them to resolve the issue. After 7 days (or 10 days, in case of international transactions), we'll ask you how it's going with the seller. If you tell us that the problem cannot be resolved between you and the seller, and your case qualifies for and is covered by eBay Buyer Protection, eBay will refund your full purchase price plus original shipping into your PayPal account. |
|
| Terms and Conditions of eBay Buyer Protection/Full Details |
| |
 |
| What does eBay Buyer Protection cover? |
| eBay Buyer Protection covers items purchased on eBay with eligible payment methods that are not received or not as described in the listing. Some purchases aren't covered, including items listed or that should be listed in the Motors (except for Parts and Accessories) and Real Estate categories, and most prohibited or restricted items. Most Business and Industrial categories are covered by eBay Buyer Protection. Remember, eBay Buyer Protection doesn't cover fraudulent charges or most cases of buyer remorse. Also, items must be purchased on the U.S. eBay.com website to qualify for eBay Buyer Protection coverage, and are covered for 45 days from the date of payment. Purchases made on Half.com and classified listings on eBayclassifieds.com or eBay.com, or items purchased on the eBay Digital Music Center aren't covered. Generally, you must pay for the item in one lump sum to be covered. |
| What happened to PayPal Buyer Protection? |
PayPal Buyer Protection on eBay existed only for eBay customers who paid for their purchases through a PayPal account. Now purchase protection and issue resolution for your eBay purchases will be managed by eBay, for all eligible payment methods.
With eBay Buyer Protection, buyers will receive coverage for the full purchase price of the item, plus original shipping. eBay Buyer Protection also introduces a new, streamlined process for customer service, so you can get help quickly either on the phone or online. |
| How does this program benefit sellers? |
eBay Buyer Protection makes it easier for buyers and sellers to resolve issues with a new, streamlined process for customer assistance. We encourage buyers to work directly with sellers before opening a case because this is often the fastest and easiest way to resolve problems.
The new system also makes it easy for sellers to give their information to eBay. Sellers can always contact our customer support specialists to discuss their case 7 days a week, between 5:00 AM - 10:00 PM Pacific Standard Time (PST). |
| Do I need to send the item back to the seller? |
If you've opened an item not as described case for a purchase covered by eBay Buyer Protection, then you must typically send the item back to the seller before getting a refund. You must also provide eBay with the return shipping tracking number, and for items valued over $250, we also require signature confirmation. Once we've confirmed the item was returned to the seller, you'll receive a refund into your PayPal account.
http://pages.ebay.com/coverage/index.html |
|
No comments:
Post a Comment